Return Policy- Heater Parts

Due to the nature of these parts and our business no returns can be accepted nor refunds made. "All sales are final." Before you place an order for a part, please ensure that you want to own it, because once placed, an order may not be cancelled & parts may not be returned. If there is any part of this statement that you don't understand, then email us- before you order.

 Troubleshoot your heater before you order parts. Wrong parts are not returnable.

Refer to your parts manual. Be sure that the part you order is the part you need. Troubleshoot your heater before you order parts.

Exceptions:

• If we make a mistake and send the wrong item we will refund 100% including the return freight.
• To return an item email us first at reddyparts@bellsouth.net . Explain the reason for the return. We will issue a Return Goods Authorization (RGA) number. You will need to write this number on the box below the shipping label. Returns without this number will not be accepted and returned to sender. COD items will not be accepted.
• Returns must include original invoice and packaging and parts must be in a resalable condition.
• Damaged/missing goods: If merchandise was damaged in shipping, or parts are missing, immediately notify the carrier and file a claim. Do not discard the shipping container or the merchandise. Following this, call or write us for further instructions.
• We will share our years of experience with you in an effort to make your heater operate to factory specifications, based on the symptoms that you provide. Please understand that any recommendation for trouble-shooting comes strictly from your description and your opinion that has been given to our tech staff over the internet or over the phone. If your heater was in our shop, we may have a different evaluation of the problem. Therefore, no returns can be accepted, and we cannot be responsible for a mis-diagnosis. Our company and its staff must be held harmless for any problems that may arise.
• Refunds will be made by the same method of payment.
• Your claim must be made within 10 days of purchase.

We will not refund if:

• The parts have been installed and/or used. We can't sell used parts.
• The merchandising package is damaged, destroyed, or missing.
• More than 10 days have elapsed since the purchase.
• If you order the wrong part.

 Please be sure you understand these terms before ordering. Use of the ReddyParts.com shopping cart means that you agree to these terms & conditions.